Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: June 17, 2025

Introduction

SoketHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API platform and related services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (processed securely through third-party providers)
  • Company information and business details
  • Communication preferences

Usage Information

We automatically collect information about your use of our services:

  • API usage statistics and request logs
  • Device information and browser type
  • IP address and location data
  • Access times and frequency of use
  • Error logs and performance metrics

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our API services
  • Processing transactions and managing subscriptions
  • Monitoring API usage and enforcing rate limits
  • Providing customer support and technical assistance
  • Sending important service updates and notifications
  • Analyzing usage patterns to improve our platform
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure
  • Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention and security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to certain limitations)
  • Restrict or object to certain processing activities
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: PT Jejaring Internet Bersama, Jl Lavisa 3 No 32 Kab Tangerang, Banten, Indonesia

Phone: +62 851-5505-0198